Privacy Policy

1. Introduction

Zakham Digital Limited ("we," "our," or "us") operates the ilmu.me AI-powered learning platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully to understand our practices.

2. Data Controller

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

• Name and email address
• Account credentials and profile information
• Payment and billing information
• Communication preferences
• Support and correspondence records

3.2 Usage Data

We automatically collect information about your use of our Service:

• Learning session data and progress
• Interaction with AI companions
• Device information and browser type
• IP address and location data
• Cookies and similar tracking technologies

3.3 Voice Data

Our Service includes voice interaction features:

• Voice recordings during learning sessions
• Speech patterns for personalization
• Audio quality and technical data
• Transcriptions of voice interactions

4. How We Use Your Information

We use your information for the following purposes:

4.1 Service Provision

• Providing and maintaining our learning platform
• Personalizing your learning experience
• Processing payments and managing subscriptions
• Providing customer support

4.2 Improvement and Development

• Analyzing usage patterns to improve our Service
• Developing new features and functionality
• Training and improving our AI models
• Conducting research and analytics

4.3 Communication

• Sending service-related notifications
• Providing updates about new features
• Marketing communications (with consent)
• Responding to inquiries and support requests

5. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contract: To provide our Service and fulfill our contractual obligations
• Legitimate Interest: To improve our Service and ensure security
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations

6. Information Sharing and Disclosure

We may share your information in the following circumstances:

6.1 Service Providers

We work with third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Analytics and performance monitoring
• Customer support services
• AI and voice technology providers

6.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Ensure user safety and security
• Investigate potential violations

7. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our Service and AI models

When you delete your account, we will delete or anonymize your personal information, except where retention is required by law.

9. Your Rights

Under applicable data protection laws, you have the following rights:

9.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

9.2 Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information

9.3 Processing Restrictions

• Object to processing for marketing purposes
• Restrict processing in certain circumstances
• Withdraw consent where applicable

To exercise these rights, please contact us at info@zakhamdigital.com.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and performance
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences, but this may affect the functionality of our Service.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

12. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

If you are located in the EU, you also have the right to lodge a complaint with your local data protection authority.